Outbound webhooks

Coming soon — the platform fires internal events on a bus; we’ll expose a managed outbound webhook subscription so your backend can react.

Events that will be available

conversation_created
conversation_assigned
conversation_status_changed
message_received
message_sent
contact_created
tag_added / tag_removed
custom_field_changed
booking_created
booking_cancelled
booking_no_show
booking_completed
broadcast_completed
drip_step_fired

Planned shape


POST [your-url]
X-Webhook-Signature: <hmac-sha256 of body, using your shared secret>
Content-Type: application/json

{
  "event": "booking_created",
  "agencyId": 3,
  "clientId": 8,
  "timestamp": "2026-06-01T...",
  "data": {
    "bookingId": 1234,
    "serviceId": 42,
    "contactId": 567,
    "startAt": "..."
  }
}

Subscribe by adding a webhook URL + secret under /dashboard/webhooks (planned UI). Each webhook tracks delivery status with retries on 5xx (exponential backoff, max 24h).