Flow actions block
A side-effects block. Runs synchronously, sends no outbound message, auto-advances to the next step.
Available actions
- Apply tag — add a tag to the contact
- Remove tag — remove a tag
- Set custom field — write a literal value or
{{variable}}into a custom field - Set conversation status — OPEN / PENDING / RESOLVED / CLOSED
- Assign to agent — handoff to a specific agent (manual transfer alternative)
- Mark opted out — flip the
subscribedattribute tofalseso the contact is excluded from broadcasts + drips - Subscribe — undo the above
- Enrol in drip — start a drip campaign on this contact
- Withdraw from drip — remove from a drip enrollment
When to use
Combine with branch / condition blocks. Example: “If the customer typed ‘cancel’ → flow_actions: set status=RESOLVED + apply tag ‘support_resolved’”.
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