Skip to Content
📚 Documentation is in active development — pages marked TODO will fill out over the next few weeks.
ChannelsMeta App setup (workspace-wide)

Meta App setup

/dashboard/meta-app — AGENCY_ADMIN only. One Meta App per workspace handles every Meta-side channel (WhatsApp, Facebook, Instagram).

What you configure

  • App ID — from Meta for Developers → your App → Settings → Basic
  • App Secret — same page. Stored encrypted; never re-displayed.
  • Webhook Verify Token — any random string; paste the same value in Meta’s webhook config + here. Used during the initial subscription handshake.
  • Embedded Signup Configuration ID (optional) — required for WA Embedded Signup.
  • Display name — shown in the channel connect dialog.

Webhook URL to paste on Meta’s side

https://[your-platform]/api/chat/webhooks/meta/[your-app-id]

The platform verifies the signature on every webhook using the App Secret you saved. If signatures don’t validate, the inbound is rejected with 401 — visible in the gateway logs.

Last updated on
WhatsApp BusinessFacebook Page