Enable live chat block

Ends the flow run + sets the conversation’s chat mode to HUMAN. The customer’s next message is routed to an agent (not auto-replied to).

Config

• Description — internal label
• Notify agents — when true, sends an in-dashboard ping to assigned + queue agents
• Assign to — optional, route to a specific agent or team

When to use

End-of-flow handoffs:

• AI agent has low confidence → trigger this
• Customer typed “agent” → keyword → start a tiny flow that just hands off
• After a complex form, route to human review

Effect

• FlowState.status = "COMPLETED"
• Conversation.chatMode = "HUMAN"
• Optional system message: ”🚀 An agent will respond shortly”