Business hours + breaks

/dashboard/chat-settings → Business Hours section.

Per-day schedule

For each weekday:

• Enabled — check box. Unchecked = full day off (e.g. Sunday for most salons).
• Open — time of day (HH:MM)
• Close — time of day. Must be after open. Overnight ranges (close < open) aren’t supported in Phase 1.

Lunch / cleaning breaks

Click + Add break under any enabled day to carve out gaps within the open window:

• Start — break begins
• End — break ends

Slots that overlap a break aren’t offered to customers. Multiple breaks per day are supported (tea + lunch). Each break must sit inside the open window + not overlap another.

Holidays

A list of YYYY-MM-DD dates with optional labels. Marked dates are fully closed regardless of the day’s schedule (so a Tuesday holiday closes that day even if Tuesdays are normally open).

Timezone

The timezone all open/close times are interpreted in. Defaults to Asia/Kolkata for new tenants in India.

Consistency across the platform

The same BusinessHoursConfig powers:

• Booking availability engine (which slots to offer)
• Keyword active_window filter (which rules fire only inside / outside hours)
• Inbound outside-hours auto-reply
• Drip step scheduling (skip-if-outside-hours)