Text block

Sends a single text message to the customer.

Config

• Body text — up to 4096 characters (Meta cap). Supports {{contact.*}}, {{account.*}}, {{agency.*}}, {{run.*}} substitution. Type {{ for autocomplete.
• Link preview — when ON (default), Meta renders a preview card for the first URL in the body. Toggle OFF to suppress.

Behaviour

• Sends the message via the resolved WhatsApp / Facebook / Instagram / Telegram channel
• Persists one messages row (direction=OUT, messageType=TEXT)
• Auto-advances to the next step via the “Continue” socket once Meta accepts
• On Meta error (e.g. outside 24h window for WA), the row is stamped FAILED with the error text; the flow stops at this step

When to use

The workhorse block. Greetings, FAQ answers, status updates, OTPs, anything that doesn’t need buttons or media.