Email channel

Two halves — IMAP for inbound, SMTP for outbound. Both must verify before the channel saves.

Connect

/dashboard/channels → Connect Email → paste:

• IMAP host + port + username + password (or app password for Gmail / Workspace)
• SMTP host + port + same credentials (often identical to IMAP)
• Sender display name

The platform attempts a live login on both before saving. Mismatched creds → error inline.

Notes

• Inbound polled every minute (configurable per agency)
• Threads keyed by Message-Id + In-Reply-To headers — replies stay in the same conversation
• Attachments arrive as media on the message
• Outbound respects standard Reply-To so customer responses land back in the right thread